When you have a question or encounter an issue, this is the place to find a solution. This section provides answers to common questions and guides you on how to get in touch with our support team for further assistance. Our goal is to resolve your query as quickly and efficiently as possible.
8.1. Frequently Asked Questions (FAQ) #
Account & Billing
- How do I upgrade or change my subscription plan?
You can manage your subscription directly from your Account & Billing dashboard. There you will find options to upgrade your membership level to access more content, like our Pro Courses. - What is your refund policy?
We aim for your complete satisfaction. You can find the detailed terms and conditions of our refund policy here: gibLink AI Refund Policy. - How do I cancel my subscription?
You can cancel your subscription at any time from your Account & Billing dashboard. Your access will continue until the end of your current billing period.
Platform & Courses
- I can’t access a course I am enrolled in. What should I do?
First, please ensure you are logged into the correct account. If you are logged in and still cannot access your course, try clearing your browser’s cache and cookies. If the issue persists, please contact our support team. - Does the mobile app have the same features as the website?
Our dedicated mobile app (for iOS and Android) is designed for on-the-go learning. It provides access to your courses, our AI assistant ‘Link,’ and the community. While most core features are available, some administrative functions, like detailed account management, are best handled on the web platform. - How do I find a specific tool in the AI Marketing Toolkit?
The fastest way to find a tool or resource is by using the powerful search bar at the top of the platform. You can also navigate to the AI Tools Directory within the Toolkit and use the filters to narrow your search by marketing function, pricing model, or specific features.
8.2. How to Report a Technical Issue #
If you encounter a bug or technical problem, providing our team with detailed information is the best way to ensure a speedy resolution.
Please follow these steps:
- Describe the Issue: Clearly explain the problem you are experiencing. What did you expect to happen, and what actually happened?
- Provide Steps to Reproduce: List the exact steps you took that led to the issue. For example: “1. I clicked on ‘My Courses.’ 2. I selected the ‘AI for Affiliate Marketing’ course. 3. The page did not load.”
- Take a Screenshot or Recording: A picture is worth a thousand words. Please include a screenshot of the error message or the page where the issue occurs. A short screen recording is even better.
- Include Your System Details: Let us know what browser (e.g., Chrome, Firefox) and operating system (e.g., Windows 11, macOS Sonoma) you are using.
Once you have this information, please send it to our support team using one of the methods listed in the “Contacting Support” section.
8.3. Contacting Support #
Our dedicated support team is here to help you with any questions or issues not covered in our Knowledge Base.
- Email Support:
You can email us directly at support@giblink.ai. - Contact Form:
Fill out the contact form on our website for a direct line to our support desk: https://giblink.ai/contact-us/
We strive to respond to all inquiries within one business day.
9. Legal Center #
For your reference, here are the official legal policies and terms governing the use of the gibLink.ai platform.
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